Shipping & Returns

Shipping fee

We guarantee free shipping to worldwide,such as Australia, Asia, New Zealand, Germany,England,Western Europe, and North America,ect. In the event that your package is lost or seized, we will reship once at our expense.

Double-sided Custom Clearance

We guarantee double-sided custom clearance that means the export & import tax are all on our duty, and you do not need to pay any fee; we also guarantee safe delivery to your address.

Delivery

The total delivery to North American, West Europe, Oceania countries usually need 7-10 days. And shipping to other countries would need 10-14 days. Here, we promise to ship out your item in 12-24 hours

Shipping notice

You will receive an email confirmation about the shipping notice and the tracking number of your package after we ship out your item. With this tracking number you can track the progress of your package through the website we send to you in the same email. Keep in mind that it may take up to 5 days before the online tracking has updated your package.

Shipping delay

The following facts may delay the delivery:

1. Your order is large in quantity, so we will take more time to prepare your products. If the order is too large to deliver in one time, we just need to divide them and send them out in several times.

2. Special days: Orders will be delayed shipped out as some special days, such as weekends, holidays and other special days. As our clients will be off, we need extra days to process the order.

3. Climate or other reasons: Usually the total delivery is 7-10 days, while as the climate or other reasons, the delivery may need more days.

100% Safe transaction environment

We guarantee to provide 100% security payment environment; we accept paypal as our payment.So please do not worry that your personal or credit card information will be released.

1 day goods preparation

We guarantee all items in stock will be arranged and ship to the shipping company within 1 day as long as the payment is confirmed to be received.And the tracking numbers will be sent by email when the order is shipped out.

30-day return guarantee

We guarantee 30-day money back or 30-day exchange in the following cases: one is product defects; the other one is Delivery mistake.

The steps of returning:

1. The customer must contact us with this email address softwarehotbuy@gmail.com to get our confirmation and then we will send you all instructions, address or return authorization number for item to be sent back to us.

2. Once you receive the confirmation email, please ship us your order. Return for refund item must be post-marked no later than 30 days and return for exchange must be no later than 30 days from the day you received it.

If you have any additional inquiries, please do not hesitate to contact us.

Thank you!